Delete Your Account

Last updated: 31 August 2026

You can ask us to delete your Synacl account and the data associated with it at any time. This page explains how to request it, what gets removed, and what we keep.

How to request deletion

Email privacy@synacl.com from the address your account is registered under, with the subject “Delete my account”.

We use the sending address to confirm the request is genuine. If you can no longer access that mailbox, write from any address and tell us the account email — we will ask you for something else that proves ownership before we delete anything.

We respond within 30 days, and normally far sooner. You will get a confirmation once the deletion has been carried out.

What is deleted

Your user account, profile and login credentials, including any passkeys.
Your gateways and devices, and the broker credentials issued to them. Affected hardware stops being able to connect.
Your telemetry history, device tags and parameters.
Your dashboards, alert rules, actions, macros and jobs.
Your events, alerts and notification preferences, and any mobile push tokens registered to your account.
Team members you invited, in their capacity as members of your account.

What we keep, and why

Billing and tax records. Invoices, payments and ledger entries are retained where law requires us to keep them. They are held for accounting purposes only and are not used to contact you.
Anonymised analytics. Aggregate counts that cannot be traced back to you or your devices.
Security and abuse logs. Retained briefly on their normal schedule, then discarded.

Deletion is permanent. We cannot restore an account, its devices or its telemetry history afterwards, so please export anything you want to keep first — you can request an export in the same email.

Deleting a team member instead

If you were invited to someone else’s account rather than owning your own, removing your access is done by that account’s owner. Ask them to remove you, or write to us and we will put you in touch.

Questions

Anything unclear, write to privacy@synacl.com. Our full Privacy Policy describes what we collect and why.