Refund Policy
This policy covers paid Synacl plans sold by Synacl Labs (OPC) Private Limited ("Synacl", "we", "us") and by Paddle.com, our online reseller and Merchant of Record. It is part of our Terms of Use.
1. 14-day refunds
If Synacl isn't right for you, you can ask for a full refund within 14 days of any payment for a Synacl plan. This covers your first payment and every renewal, and you don't need to give a reason.
The Free plan has no time limit, so you can try Synacl on up to five devices before you pay.
2. How to request a refund
- Orders processed by Paddle (your receipt comes from Paddle): request the refund at paddle.net with the email address on your receipt, or write to us at hello@synacl.com and we will arrange it with Paddle.
- Orders paid in Indian rupees (billed by us through Razorpay): write to hello@synacl.com from your account's email address and tell us the date of the payment.
3. What happens next
The refund goes back to the payment method you used. Your bank may take a few business days to show it. The paid plan that the payment bought ends, and your account stays open on the Free plan.
4. Cancelling a subscription
Cancelling is separate from a refund. You can cancel at any time from your account settings. You won't be charged again, and your paid plan stays active until the end of the period you have paid for.
5. Quotes and partner agreements
Plans bought under a signed quote or a partner agreement follow the refund terms of that agreement.
6. Your statutory rights
This policy does not limit any rights you have under the consumer law of your country.
7. Contact
For questions about refunds, contact us at hello@synacl.com.