Debug a gateway remotely from the mobile app
You don't need to be next to the gateway, on its Wi-Fi, or joined to its access point to check on it. As long as the gateway is online, the Synacl app talks to it through the platform over its existing secure connection — so you can debug it from anywhere, even on cellular.
Open the Gateways list in the app and tap a gateway, then tap Remote debug.
Diagnostics snapshot
Tap Run to pull a one-shot health snapshot:
- Uptime, free memory, and MQTT connection state
- IP address, Wi-Fi signal, and firmware version
- Per-device health — which devices are reading, how many recent failures, and the last error
- The most recent log lines
Tap Refresh any time for a fresh snapshot.
Live logs
Flip Live logs on to stream the gateway's logs in real time — useful for watching what happens while you change something. The stream auto-stops after 5 minutes (and when you leave the screen) to save data and battery.
Requirements
- The gateway must be online. An offline gateway can't be reached remotely — bring it back onto Wi-Fi first.
- The gateway needs firmware 1.3.0 or newer. If Remote debug is greyed out with "Update firmware to enable", run Update firmware from the gateway page first.
Remote debug is read-only diagnostics — it never changes your device configuration. To change what a gateway monitors, edit its devices as usual; to reboot or clear config, use Restart / Reset configuration.