Managing your subscription

Everything about an auto-renewing plan lives under Settings → Plan & Billing.

What you'll see

Auto-renewal — the current state of your subscription.
Next charge — the date the next payment will be collected.
Renews on — when your current access runs to.

The state is one of:

State	What it means
On	Healthy. You'll be charged on the next charge date.
Starting	Your mandate is authorised and the first payment is being collected.
Retrying	A payment didn't go through and we're retrying. Your plan is still working.
Failed	Repeated attempts failed. Your plan reverts to Free when the current period ends.
Ending	You cancelled. You keep the plan until the date shown, then revert to Free.
Cancelled	No further charges will be made.

Cancelling

Select Cancel auto-renewal. This stops future charges only — you keep your plan until the end of the period you've already paid for, and there's no refund of the current period because you continue to get it.

After that date your account reverts to the Free plan. If you're over the Free plan's limits at that point, the grace period applies rather than an immediate cut-off, so you get time to bring your usage down.

To start renewing again, go back to Pricing and check out with Renew automatically on.

Changing plans while subscribed

To move to a different plan, check out on the new plan from Pricing. Your existing subscription is cancelled at the end of its cycle and the new one takes over, so you're never charged twice for the same period.

Updating your card

Use the link in any payment-retry email we send, or cancel and re-subscribe with the new card. Your existing plan is unaffected while you do this.