A payment failed — what happens now

A renewal payment can fail for ordinary reasons: an expired or replaced card, a bank-side limit, a mandate that needs re-authorising, or a temporary outage at the bank. Nothing is switched off the moment a payment fails.

Retrying

The first thing that happens is a retry. Your subscription shows Retrying under Settings → Plan & Billing, and we email you.

During this period:

Your plan keeps working. Devices keep reporting, dashboards keep updating, rules keep firing.
Payment is attempted again automatically over the following days.
If one succeeds, everything returns to normal and there is nothing for you to do.

The most common fix is simply that the card on file has expired. Updating it lets the next retry go through.

Failed

If the retries are exhausted, the subscription shows Failed and we send a final notice.

At that point no further payments will be attempted. Your plan stays active until the end of the period you already paid for — plus a short grace window — and then reverts to the Free plan.

What happens when it reverts

You are not cut off abruptly. Reverting to Free follows the same grace period as any downgrade:

You get an in-app notice listing anything over the Free plan's limits.
You have until the enforcement date to bring usage down yourself.
Only then is any remaining excess disabled — newest items first, so your oldest setup is preserved.

Your data is not deleted by a failed payment. Historical telemetry is subject to the Free plan's retention limits once you're on it.

"Some payment methods are having problems right now"

If you see this warning at checkout, it isn't about your card or your account — our payment provider is reporting that a method (UPI, a particular bank's netbanking, and so on) is degraded at that moment.

Nothing is blocked: you can still try the method named. But if it fails, that's likely why, and a different method will probably go straight through. The warning clears on its own once the provider reports the method as healthy again.

Fixing it

Re-subscribe from Pricing with a working payment method. If your plan has already reverted, this restores it immediately and stops the enforcement countdown.

If a payment is showing as failed but your bank shows it was taken, contact support with the date and amount — don't pay twice.