I'm not getting push notifications on my phone
The Synacl app can tell you exactly where a notification is getting stuck. Open Settings → Notifications in the app and look at the This device card at the top.
1. Check the "This device" card
| Row | What you want to see | If not |
|---|---|---|
| Notifications | Allowed | Tap Open Settings and turn notifications on for Synacl. |
| Registered | Yes · a few minutes ago | Tap Retry. The reason is shown next to "No". |
| APNs token (iPhone only) | Present | Make sure you're on app version 1.0.1 or later, then force-quit the app and open it again. |
2. Send yourself a test notification
Tap Send test notification. The app lists each phone registered to you (only yours — never a colleague's) and whether our notification provider (Firebase) accepted the message.
- Accepted, and a banner appeared: notifications work. If real alerts still don't arrive, see step 3.
- Accepted, but no banner appeared: your phone received the message and chose not to show it. Check Focus / Do Not Disturb (iPhone) or battery optimisation for Synacl (Android).
- "No device is registered yet": go back to step 1. On iPhone, update to version 1.0.1 or later.
A test ignores your quiet hours and severity settings, so it tells you whether delivery works at all.
3. Check what you've asked us to send
Real alerts follow your notification settings. These apply to all your signed-in phones, and to yours only — on a shared workspace, each team member's phone follows that member's own settings:
- Push notifications switch: must be on.
- Minimum severity: pick Warning to get offline and alert notifications. Pick Critical and only critical alerts come through.
- Quiet hours: shown and set in your phone's local time. During quiet hours everything except critical alerts is muted.
What sends a push
- A device, gateway or monitor going offline ("Device offline: Pump 2", "Monitor down: API health")
- A device alert (a threshold rule firing)
- A rule with the Push notification action (whether a rule can use that action depends on your plan)
- A gateway reporting failing storage, and a bug report you filed being resolved
A gateway outage is one push — Gateway offline:
I'm a team member and get nothing
If you were invited to someone else's workspace, your phone receives that workspace's alerts, filtered by your own Settings → Notifications — the owner's settings don't apply to you, and yours don't apply to them. Team members' phones were only recently included: a phone that was already signed in picks this up on its own within a few hours of use, and opening the app brings that forward. If you have been removed from the team, notifications stop with your access.
Still stuck?
Use Report a bug in the app or on the web and include a screenshot of the This device card. It shows everything we need to know.